Privacy Policy & Service Terms

Effective Date: January 1st 2025

1. Introduction
Real Clean (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy outlines how we collect, use, and safeguard your information.

2. Information We Collect
We collect the following types of information when you interact with us:

• Personal Information: Name, phone number, email address, home address, and payment details.
• Service Details: Cleaning preferences, scheduling information, and any special requests.
• Payment Information: Payment processing details for transactions, including deposits and cancellation fees.

3. How We Use Your Information
We use your information to:

• Provide and manage our cleaning services.
• Process payments and invoices.
• Communicate with you regarding appointments, updates, and promotions.
• Improve our services and customer experience.

4. Cancellation Policy & Fees
To provide fair scheduling for all clients and ensure efficiency, we enforce the following cancellation policy:

• A $50 cancellation fee will be applied once the service is booked in our system.
• No-shows or last-minute cancellations (within 4 hours of the scheduled time) may be charged up to 50% of the service cost.

5. Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers for payment processing, appointment scheduling, and customer communication.

7. Your Rights & Choices
You may:

• Request access, correction, or deletion of your personal information.
• Opt out of promotional communications at any time.

8. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

9. Contact Us
If you have any questions regarding this policy, please contact us at:

info@real-clean.co

(385)-503-4555